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Propelzy

Legal

Privacy policy

Last updated 3rd Oct, 26

What this means for you

Your account

Name, email and how you signed up, so you can sign in and we can reach you.

Billing records

Invoices and payment slips you upload, kept for accounting.

Your store data

Products, orders and customers. We process it for you and never sell it.

The data, at a glance

Data Examples Why we hold it How long
Account details Name, email, sign-in method Sign in, security and service emails While your account is open
Store content Products, media, pages, settings Running your store Until you delete it or close your store
Order and customer data Contact, delivery address, order history Processing orders for the merchant As long as the merchant keeps it
Billing records Invoices, payment slips Confirming payments, accounting As required by law
Usage data Pages visited, device, approximate location Store analytics, abuse prevention Up to 12 months

Right to access

Ask for a copy of the personal data we hold about you.

Right to correct

Fix anything that is wrong or out of date.

Right to delete

Ask us to erase your data when we no longer need it.

Right to object

Say no to processing you did not expect.

1. Who we are

Propelzy provides an ecommerce platform that lets merchants run online stores. This policy explains how we handle personal data when you use our website, sign up for an account or shop at a store that runs on Propelzy.

2. Our two roles

For merchant accounts, Propelzy decides how account and billing data is used, so we are responsible for it. For data a merchant collects from their shoppers, the merchant is in charge and we process it on their behalf, following their instructions. If you bought something from a store, the store's own privacy policy applies too.

3. What we collect

We collect only what we need to run the service. The table at the top of this page lists each type of data, why we hold it and for how long. We do not collect payment card details: payments on the platform are made by cash on delivery or bank transfer.

4. How we use it

  • To create and secure your account, including email verification.
  • To host your store, process orders and show you analytics.
  • To issue invoices and confirm payments.
  • To send service emails such as verification codes, invoices and important changes.
  • To prevent fraud and abuse and keep the platform safe.

We do not sell personal data, and we do not use your store's customer data for our own marketing.

5. Cookies

We use a small number of essential cookies: one to keep you signed in to your admin, and one on each storefront to remember a shopper's cart. Cookies are scoped to a single site and are never shared between stores. Merchants who install tracking apps, such as a Meta Pixel, are responsible for telling their shoppers about them.

6. Who we share it with

We use trusted providers to run the service, such as cloud hosting, file storage and email delivery. They process data only on our instructions. We may also disclose data where the law requires it.

7. Keeping it safe

Every store is isolated from every other. Data is encrypted in transit, sensitive settings are encrypted at rest, and access by our team is limited to what is needed to support you.

8. How long we keep it

We keep personal data only as long as needed for the purposes above. When you close your store you can ask us to delete its data. Billing records may be kept longer where the law requires.

9. Your rights

You can ask to access, correct or delete your personal data, or object to how it is used. Shoppers should contact the store they bought from first, since the merchant controls that data. We will help merchants respond to these requests.

10. Changes to this policy

If we make significant changes we will tell merchants by email or in the admin, and update the date at the top of this page.

11. Contact

Questions about privacy? Email hello@propelzy.com or message us.