1. About these terms
These terms are an agreement between you and Propelzy for the use of our ecommerce platform, including the admin, your storefront and any apps you install. By creating an account you agree to them. If you are signing up for a business, you confirm you are allowed to accept these terms on its behalf.
2. Your account
You need a verified email address or a Google account to sign up. Each account owns one store. Keep your sign-in details private: you are responsible for activity under your account.
- You must be at least 18 years old, or the age of majority where you live.
- The information you give us must be accurate and kept up to date.
- Tell us straight away if you think someone else has accessed your account.
3. Free trial
New stores get a free trial of 14 days with every feature enabled. No payment details are needed to start. When the trial ends your admin keeps working, but your storefront is password protected until you choose a plan.
4. Plans, billing and renewals
Plans are billed in advance for the period you choose. Prices are shown on our pricing page and on each invoice, and every invoice keeps the price it was issued at.
- Payment is made by bank transfer. Upload your payment slip from the billing page so we can match it to your invoice.
- If a renewal is not paid, a short grace period applies, after which your storefront shows an "unavailable" page until payment is confirmed.
- Fees already paid are not refundable, except where the law requires otherwise.
- We may change our prices with reasonable notice. Changes apply from your next billing period.
5. Your content and data
You keep ownership of everything you upload or create, including product information, images, blog posts and customer records. You give us permission to host, copy and display that content only as needed to run your store and provide the service.
You are responsible for having the rights to everything you publish, and for the accuracy of your product listings, prices and policies.
6. Acceptable use
You agree not to use Propelzy to:
- sell goods or services that are illegal, counterfeit, stolen or dangerous;
- mislead customers about products, prices, delivery or refunds;
- send spam, distribute malware or attempt to access other stores or our systems;
- infringe anyone's intellectual property or privacy.
We may suspend a store that breaks these rules, and will tell you why unless the law prevents it. Spam and abuse are the exception: if we suspect a store of spam or abusive behaviour, we may terminate it straight away, without prior notice and without a refund.
7. Your customers
You are the seller. Orders, deliveries, refunds and customer service are between you and your customers. You are responsible for publishing your own refund, shipping and privacy policies and for following consumer protection law where you sell.
8. Domains
Every store gets a free address on our domain. If you connect your own domain, you remain responsible for registering and renewing it with your registrar. We may refuse or remove a domain that infringes someone else's rights.
9. Fair use
Every plan is built for running a real store. To keep the platform fast and reliable for everyone, these limits apply to each store:
- Storage: each store can hold up to 10000 MB of images, videos and files. If your store genuinely needs more, ask us and we will raise the limit for real business use.
- Custom domains: each store can connect up to 1 custom domain.
Limits stay in place until you request a change. We review each request and raise limits where there is a genuine need.
10. Apps and third-party services
Apps can be installed and removed at any time. Uninstalling an app permanently deletes the data that app stored for your store. Some apps connect to third-party services (for example advertising platforms), which have their own terms.
11. Availability and changes
We work hard to keep the platform fast and available, but cannot promise it will never be interrupted. We may improve, change or retire features over time and will give notice of changes that significantly affect you.
12. Liability
The service is provided "as is". To the extent the law allows, Propelzy is not liable for indirect or consequential losses, such as lost profits or lost data, and our total liability for any claim is limited to the fees you paid us in the three months before it arose.
13. Closing your store
You can stop using the service at any time. We may suspend or close a store for serious or repeated breaches of these terms, or for non-payment. If we suspect spam or abusive behaviour, we may terminate the account without prior notice and without a refund of any fees paid. You can ask us to delete your store data once your store is closed.
14. Changes to these terms
We may update these terms from time to time. When we make significant changes we will let you know by email or in your admin. Continuing to use the service after changes take effect means you accept them.
15. Contact
Questions about these terms? Get in touch and we will be happy to help.